FAQ

How do I order a bespoke headband?

If you have any questions on ordering, the product range, or anything else please email us directly at zoebeggs@yahoo.co.uk and we’ll get back to you as soon as possible!

 

PRODUCTS

 

If you would like any specific guidance on any of our pieces, please get in touch as Zoe is always delighted to help guide you.

I really like an item but it’s showing as out of stock. Can I still order it?

Elements of items that are out of stock can still be ordered but may have a slightly longer delivery time than standard. In most cases new stock will already be on its way and the delay will be minimal. If you order out of stock items with out of stock elements we will get in touch soon after you place the order with a more accurate idea of delivery timeframes.

 

ORDERING

How do I place an order?

We accept orders on our Instagram and Facebook accounts & via our website www.daisymaxbyzoe.co.uk.

 

Do I need an account to place an order online?

Setting up an account allows you to save your details for next time and gives you the chance to receive exciting updates, however it’s not required to place an order.

 

What if only part of my order is in stock?

If your order includes both in stock items and out of stock items, we will usually send out the entire order together, once the out of stock item is available. Please contact us on zoebeggs@yahoo.co.uk if you would prefer for any of the items to be dispatched earlier/separately as additional postage charges will apply.

 

Do you accept international orders?

Absolutely! For delivery costs and timeframe please contact zoebeggs@yahoo.co.uk

 

Can I amend my order after it’s been placed?

In most cases, we will be able to amend the order, but if the order’s already been processed and sent, then this may not be possible.  Please email us and we’ll try our best to help.

 

I placed an order but did not receive an email confirmation.

Please check your junk and spam folders; this is the most common reason for not receiving emails.  We recommend you add our email address zoebeggs@yahoo.co.uk to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.

 

DELIVERY POLICY

We will arrange for the products to be delivered to the delivery address on your order.  The cost and timescale for delivery is dependant on whether the elements of the products are held in stock and the delivery region. Given that all items are handmade, please note that we can only give you an estimated delivery date. If you have an urgent order, please contact Zoe.beggs@yahoo.co.uk to ensure we can meet your timescale.

We reserve the right to send products in separate packages to ensure a faster delivery service.

We do not take responsibility for late or non delivery due to factors outside our control.

We will use reasonable endeavours to deliver products in line with the guidelines provided however we cannot guarantee delivery by a specific date.

What methods of payment do you accept?

We accept all major credit cards including American Express, Visa, MasterCard, and Maestro, as well as Paypal.

PayPal for Instagram and Facebook is available using my details zoebeggs@yahoo.co.uk

Do you offer returns or exchanges?

RETURNS AND REFUNDS

If you are unhappy for any reason, please contact us on Zoebeggs@yahoo.co.uk immediately. Unfortunately we are unable to offer refund or exchanges however will try to resolve the issue with our customer immediately.

If you cancel a contract with us and are entitled to a refund, we will usually refund and money received from you using the same method originally used by you to pay for your purchase.  We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

 

STATUATORY RIGHTS

Nothing in the terms and conditions affect you statutory rights (including your right to receive a refund in respect of any defective product we sell to you).